In the past few days some users have experienced performance issues with their Omni. We appreciate this is far from ideal and have been working around the clock on a fix to get you all playing again ASAP. Therefore, we are now rolling out an urgent Omni update, and to ensure yours continues working as it should, we need you to please carry out the following steps at your earliest convenience.
- Switch your Omni on
- Ensure the light changes to solid green
- Leave your Omni switched on in this state for 60 minutes
- Do not use the Omni in this period
- After 60 minutes your Omni should be fully updated
- Only after 60 minutes (or longer) switch your Omni off and on again
- Once restarted, you are up to date and good to go
FAQs
How will I know when the update has been completed?
There will not be a clear indicator on the device or in the app, but your Omni should be working as normal once the update has completed
Why do I have to do this?
There was an over-the-air update that went out recently that, if not installed fully, has affected performance of some Omnis. Therefore, we are pushing out this subsequent update to fix as quickly as possible
Do I need to do anything within the DartCounter app?
No. Provided your Omni is on and the light goes solid green, you don’t need to do anything within DartCounter
Do I need to stay in with the Omni whilst it is switched on and updating?
No. Go about your business as usual and the Omni will update itself within 60 minutes as long as the light is green
What happens if I restart or switch off the Omni before 60 minutes?
The update may fail. After you have restarted, if you experience performance issues with the Omni please get in touch through the DartCounter app and we will get you back up and running ASAP
What happens if my Omni light does not go solid green?
Then your Omni is not properly connected. Follow the steps to connect the Omni to your local wifi, if you have any problems then please get in touch by emailing ftr@target-darts.co.uk or through the DartCounter app
Thank you for your patience and understanding on this matter. If you continue to experience issues with your Omni, please don’t hesitate to contact us. |